Returns & Refunds Policy

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Last Updated: June 2026

Research Products

Due to the nature of the products supplied by Propep Sciences, returns cannot be accepted for products that have been opened, used, reconstituted, improperly stored, or exposed to unsuitable conditions.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect product, please contact us within 48 hours of delivery.

We may request photographs or additional information to assist with our investigation.

Where a claim is approved, Propep Sciences may offer a replacement, store credit, or refund at our discretion.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases.

Customers are encouraged to carefully review product information before placing an order.

Customs Issues

Orders delayed, detained, refused entry, returned, confiscated, destroyed, or seized by customs authorities are not eligible for replacement, reshipment, refund, credit, or reimbursement of shipping costs.

Refund Processing

Approved refunds will be issued using the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution.

Contact

If you have any questions regarding returns or refunds, please contact us using the contact information provided on our website.